Refund Policy

1. Bookings

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This Refund Policy applies to bookings for:

• Piano Tuition

• Music as Medicine

• PAC Singers

• Your Life in Song

• Workshops and Seminars

• Community Programs

• The Piano Room Venue Hire

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2. Cancellations by You

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If you are unable to attend your booked session, please notify us as soon as possible.

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More than 48 hours' notice

If you cancel at least 48 hours before your scheduled booking, you may choose to:

• Reschedule your booking to another available date; or

• Receive a credit towards a future booking.

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Less than 48 hours' notice

Cancellations made within 48 hours of the scheduled session may not be eligible for a refund or credit, except where required under Australian Consumer Law or at our discretion.

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3. Cancellations by Three Quarter Time

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If we need to cancel or reschedule a session due to unforeseen circumstances, including illness, venue issues, or other events beyond our control, you will be offered one of the following:

• A full refund; or

• A credit towards a future booking; or

• A rescheduled session at a mutually convenient time.

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4. Piano Tuition

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As Piano Tuition begins with a personalised consultation to ensure the lessons are the right fit, any prepaid lessons cancelled with sufficient notice may be rescheduled.

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Please contact Petra directly if you need to change your lesson time.

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5. Workshops & Group Programs

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Programs such as Music as Medicine, PAC Singers, and other workshops often have limited places available.

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If you cannot attend, please notify us as early as possible so your place may be offered to another participant.

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Refunds for missed sessions are generally not available unless required by Australian Consumer Law.

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6. Your Life in Song

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Due to the personalised nature of this service, preparation may begin before your scheduled session.

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If cancellation occurs after preparation has commenced, a partial refund or credit may be offered at our discretion, depending on the work already completed.

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Optional extras, including framed keepsakes, USB recordings, photographs, and souvenir MP4 songs, may not be refundable once production has begun.

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7. Venue Hire

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Venue hire cancellations made with at least 7 days' notice may be rescheduled or refunded, subject to availability.

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Cancellations made within 7 days of the booking may not be eligible for a refund, particularly where the booking prevents another reservation from being accepted.

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8. Digital Products and Downloadable Content

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Where downloadable resources or digital products become available, refunds are generally not available once the content has been accessed or downloaded, except where required by Australian Consumer Law.

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9. Australian Consumer Law

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Nothing in this Refund Policy excludes or limits your rights under the Australian Consumer Law.

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You may be entitled to a repair, replacement, or refund where services fail to meet the consumer guarantees provided under the law.

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10. How to Request a Refund

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To request a cancellation, reschedule, or refund, please contact us as soon as possible.

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Three Quarter Time
  Beerwah, Sunshine Coast, Queensland, Australia

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Phone: 0490 957 265

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Email: petra@threequartertime.com.au

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Please include:

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• Your full name

• Booking reference (if applicable)

• Service booked

• Booking date

• Reason for your request

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We aim to respond to all refund enquiries within 3–5 business days.

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11. Policy Updates

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Three Quarter Time may update this Refund Policy from time to time to reflect changes to our services or legal requirements.

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The latest version will always be available on this website.

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Disclaimer

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This Refund Policy is intended to provide clear guidance for our customers while complying with the Australian Consumer Law. It does not affect any statutory rights that cannot be excluded by law.